Support Engineer L2 for Networking Profile

by | June 8, 2023 | 1:18 pm

Company At Glance: We are a premier knowledge process outsourcing unit based in Ahmedabad, fully owned by Analytix Solutions LLC, headquartered in the USA. Our Service delivery units cater to the finance and accounting, information technology, web marketing, engineering drawing, data processing and automation outsourcing needs of our clients. For more details about our organization, please click on


Our Team:
At Analytix, we believe in self-motivation, self-accountability, teamwork and integrity.


Key Responsibilities Area:
– Understanding of networking protocols.
– Understanding of IP Subnetting, IP packet flow & DHCP packet flow.
– Knowledge of Static and dynamic routing and Switching Protocols.
– Basic knowledge of VLAN, STP, SSH, SNMP V3, Port Security, ACL etc.
– Understanding of TCP/UDP ports and network tools like Wireshark.
– Good understanding of IPV4 and IPV6.
– Investigating faults in the network.
– Updating network equipment to the latest firmware releases.
– Basic configuration of router, LAN switch, firewall, wireless, servers, backup systems etc.
– Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security
– Raise Return Material Authorizations (RMA’s) and track these through to problem resolution.
– Hands-on experience with monitoring, network diagnostic and network analytics tools.
– Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
– Perform backup for network devices.
– Maximizing network performance through ongoing monitoring and troubleshooting.
– Basic knowledge of AD & Create VM, Snapshot, Template in VMWare.
– Cisco Firepower Threat Defense Firewall (FTD) Management.
– Cisco Firepower Management Center (FMC) Management.
– Cisco Secure Endpoint Management.
– Good understanding of HSRP, TACACS+ vs RADIUS in switch.
– Cisco Router Configuration & Management e.g., VPN, EIGRP, TACACS+ vs RADIUS, NetFlow etc.
– Cisco Webex management.
– Cisco Meraki MX Firewall, Switches, Access point and Camera management.
– Cisco Secure Email Gateway management.
– Basic idea of Cisco Umbrella.

Prerequisites to hire.
– Open to work in night shift environment
– Excellent command over English (Verbal & Written)
– Flexible and willing to come on Weekends and Holidays
Soft Skills / Communication Skills
– Excellent written and verbal communication skills
– Ability to communicate and present ideas in user-friendly language to both technical and non-technical clients and staff as needed
– Ability to work collaboratively with peers
– Ability to deliver outstanding customer service, demonstrate professionalism while maintaining composure in stressful situations
– Must be able to resolve issues in short turnaround time