Listen
Measuring Loyalty,Turning It Into Improvement
Every response shows what customers value and where to improve
Listen
Measuring Loyalty,Turning It
Into Improvement
Every response shows what customers value and where to improve
Resolve
Your Feedback, Backed by a Commitment to Improve
A structured route to raise an
issue and track it through
to resolution
Resolve
Your Feedback, Backed by a Commitment to Improve
A structured route to raise an
issue and track it through
to resolution
Grow
Refer a Business, Earn a
Reward, Repeat
Gift card and cash rewards for
introducing a business that becomes a client
Grow
Refer a Business, Earn a
Reward, Repeat
Gift card and cash rewards for introducing a business that becomes a client
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Net Promoter Score rogram
01
Eligible active customers who have been with Analytix Solutions for more than three months are invited to share their experience.
02
Customers rate their likelihood of recommending Analytix Solutions on the 0 to 10 scale.
03
The survey captures the reason behind the score, experience attributes, comments, and employee recognition.
04
Ratings, selected attributes, and comments are consolidated to reveal customer-experience trends.
05
Insights are shared with leadership and business teams to strengthen service delivery and customer experience.
83
Net Promoter Score
85%
Rated 9 or 10
175
Promoter responses
+19
Points since 2023
Results are published every cycle, so these figures change when the next survey closes.
It reaches the right people
Insights are shared with leadership and the teams delivering the work, not filed in a general inbox.
Credit goes where it is due
The survey captures employee recognition, so you can name the people who made the difference.
Results are published
Scores are reported openly, cycle after cycle, including the ones that dipped.
Results are published every cycle, so these figures change when the next survey closes.
Customer Complaint Management System
This program covers
- Service or operational quality concerns
- Billing or documentation concerns
- Deliverable quality or missed commitments
- Compliance, confidentiality, or contractual concerns
This program does not cover
- General service requests
- Improvement suggestions not tied to an issue
- Day-to-day operational coordination
01
Submit through the web form, by email, or through your relationship manager.
02
The submission is classified, assigned an owner, and root cause is established.
03
Corrective action is agreed, carried out, and checked against evidence.
04
It is closed in writing and the lesson feeds process change.
A ticket you can chase
Every submission gets a reference number, so it never disappears into an inbox.
It keeps moving
A first response within 2 business days, then named ownership, reminders, and escalation.
Fixed, not just answered
Weighed on evidence and impact, then corrected at the root so it does not return.
Before you start, gather your company name, contact details, service area, the date it happened, and any supporting evidence.
Client Referral and Affiliate Referral Programs
Client Referral Program
Every active client is already eligible. An invitation to enroll arrives with your account, so no application is needed.
In gift cards, for each successful referral
Affiliate Referral Program
Open by application to consultants, accountants, advisors, and specialists who work outside the client base.
In cash, as a one-time reward
Your job is the introduction
Everything after that, through to pricing and delivery, sits with Analytix Solutions.
One point of contact
Everyone who joins is assigned a single contact who stays with them throughout.
No fee at any stage
Neither program charges anything, from enrollment through to the reward reaching you.
Reward eligibility, timing, and terms for both programs are set out in the questions below and in the program terms.
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