Client Service Executive- Freshers- Night Shift

Position description:

• A client service executive keeps track of the activities performed by individuals and departments of a designated organization. They compile, organize, manage, and update text and numerical data and information, entering it into systems.
• To be successful as a Client Servicing Executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding Client Servicing Executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Primary Responsibilities:

• Update and maintain current data entry of patient demographics including: responsible party/insurance/facility/referring provider and any other information pertaining to patient billing and general
• Data management and processing referrals in assigned territory for all ancillary specialties.
• Responsible for obtaining provider’s orders and scanning medical documents into patient charts accurately and in a timely fashion.
• Works under time restraints and follows a multiple step process from start to finish.
• Stays organized and keeps up with the pace of the territory to ensure all material is loaded for facility visits and billing purposes.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

Additional Responsibilities:

• As per requirements

Educational qualifications preferred

• Category: High School Diploma/General Education

Required work experience

• Industry: BPO/KPO
• Role: Customer Service and support, Back Office and other related role
• Years of experience: 0 to 3

Required Competencies:

• Reasonably good English communication skill & logical reasoning skills are required.
• Typing skill with accuracy & good email etiquettes.
• Proven experience working as a Client Servicing Executive.
• Proficiency in Microsoft Excel.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.

Required Knowledge:

• Reasonably good English communication skill & logical reasoning skills are required. Typing skill with accuracy & good email etiquettes.

Required Skills:

• MS Excel
• Typing Skill ( Maximum WPM with excellent accuracy)

Work Environment Details:

• Mindset to collaborate in team-working class
• Penchant for quality output in challenging time-line
• Good time-management skills
• Flexible and Adaptive to changes
• High level of commitment towards the job
• Active team player
• Helpful and supportive to colleague and other cross team members